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Frequently asked questions
AK ATELIER AU | Universal Care Guide

The Golden Rules of Longevity:

  • The "Last On, First Off" Rule: Always apply perfumes, lotions, and hairspray before putting on your jewelry to protect the 18k gold plating and pearls from chemicals.
  • Avoid Moisture: Remove your pieces before swimming, showering, or intense exercise to prevent tarnish and maintain the mirror-like luster of the 925 silver.
  • Safe Storage: When not in use, store your jewelry in the provided AK ATELIER AU premium gift box or a soft pouch to prevent scratches and oxidation.

Stone-Specific Care:

  • Pearls & Opals: These organic gems are delicate; clean them only with a soft, damp cloth and avoid ultrasonic cleaners or harsh detergents.
  • Moissanite & Zircons: To maintain their "endless sparkle," gently scrub with a soft toothbrush and mild soapy water to remove oils and skin buildup.
MATERIALS & HALLMARKING


At AK ATELIER AU, we prioritize the integrity of our metals. Each piece is handcrafted in certified 925 Sterling Silver, a premium alloy of 92.5% pure silver and 7.5% strengthening copper. To ensure a mirror-like luster and lasting durability, our silver is finished with high-polish Rhodium or 18k Gold plating, providing a hypoallergenic and tarnish-resistant surface. Quality you can see, quality you can feel.
SHIPPING & RETURNS


We offer secure, tracked shipping across Australia and internationally to ensure your jewelry arrives in pristine condition. Every order is processed with care and typically dispatched within 24–48 hours. Your satisfaction is our priority; we offer a 30-day return and exchange policy for all unworn pieces in their original AK ATELIER AU packaging. Our commitment to service ensures a seamless experience from our studio to your door.
THE GIFT EXPERIENCE

Every AK ATELIER AU creation arrives ready for gifting. Each piece is nestled within our signature premium gift box, designed to protect your jewelry and enhance the unboxing moment. Whether it is a self-indulgence or a gift for a loved one, we ensure the presentation reflects the timeless elegance of the jewelry inside.